Legal

Privacy Policy

Last updated: August 2026

Aluxbound ("we," "us," "the Company") values your trust and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices available to you. By using our website, app, or services, or by making a booking with us, you agree to the practices described in this policy.

Please read this policy carefully. If you do not agree with any part of it, we would ask that you refrain from using our services.

1. Information We Collect

We collect information in the following ways:

1.1 Information You Provide Directly

  • Name, date of birth, gender, nationality, and passport/identity document details required for travel bookings
  • Contact details — email address, phone number, residential or billing address
  • Payment information, including card details or bank information (processed securely through our payment partners; we do not store full card numbers on our own servers)
  • Travel preferences, dietary or accessibility requirements, and any special requests you share with our concierge team
  • Details of companions or family members you book on behalf of, which you confirm you are authorized to share with us

1.2 Information Collected Automatically

  • Device information, browser type, IP address, and operating system
  • Pages visited, time spent on the site, links clicked, and general browsing behavior
  • Location data, where enabled on your device, to help us personalize recommendations
  • Cookies and similar tracking technologies (see Section 5)

1.3 Information from Third Parties

  • Information shared with us by airlines, hotels, cruise lines, tour operators, or booking networks in connection with confirming or servicing your reservation
  • Information from payment gateways or fraud-prevention partners to verify transactions
  • Publicly available information, where relevant, to personalize high-end concierge requests (for example, event or venue preferences)

2. How We Use Your Information

We use the information collected for purposes including:

  • Creating and managing your bookings with the relevant airlines, hotels, cruise lines, operators, or other service providers
  • Verifying your identity and processing payments securely
  • Communicating booking confirmations, itinerary updates, schedule changes, and travel advisories
  • Providing concierge support and responding to your requests
  • Personalizing recommendations and offers based on your travel history and preferences
  • Improving our website, app, and services through internal analysis of usage patterns
  • Complying with legal, regulatory, visa, immigration, or security requirements applicable to your journey
  • Detecting and preventing fraud, unauthorized transactions, or misuse of our services
  • Sending you promotional communications, where you have opted in, which you may unsubscribe from at any time

3. Sharing of Information

We do not sell or rent your personal information. We may, however, share it in the following circumstances:

  • With airlines, hotels, cruise lines, tour operators, and other service providers involved in fulfilling your booking, to the extent necessary to confirm and administer your reservation
  • With payment processors and financial institutions, to complete and verify transactions
  • With booking networks or wholesale platforms we use to source certain travel components, who may need your details to finalize arrangements on our behalf
  • With our own service providers, such as data hosting, IT support, and customer communication platforms, engaged to help us operate our business — these providers are only permitted to use your information to perform the specific task we've engaged them for
  • With government, immigration, or regulatory authorities, where required for visa processing, security checks, or legal compliance
  • In connection with a business transfer, such as a merger, acquisition, or sale of assets, where your information may be transferred as part of that transaction
  • Where required by law, including in response to a valid legal request from a court, regulator, or law enforcement authority

Where you choose to avail services from a business partner we work with — such as a travel insurance provider or a co-branded card partner — that partner's own privacy policy will govern how they handle your information, and we encourage you to review it separately.

4. International Data Transfers

Given the nature of our business, your information may be transferred to, stored, and processed in countries outside your country of residence, including jurisdictions where the airlines, hotels, or service providers on your itinerary are based. Data protection laws in these countries may differ from those in your home country. Where we transfer your information internationally, we take reasonable steps to ensure it continues to be protected in line with this policy.

5. Cookies & Tracking Technologies

Our website and app use cookies and similar technologies to:

  • Keep you logged in and remember your preferences
  • Understand how visitors use our site, so we can improve it
  • Personalize content and recommendations
  • Measure the effectiveness of our marketing

You can control or disable cookies through your browser settings; however, doing so may affect certain features of our website, such as staying logged in or retrieving saved itineraries.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including any period required to comply with legal, tax, accounting, or regulatory obligations, or to resolve disputes. Once no longer required, your information is either deleted or anonymized in accordance with our internal data retention practices.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data during transmission, restricted access to personal information within our organization, and regular review of our security practices. That said, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights & Choices

Depending on your location and applicable law, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information, subject to any legal or contractual obligations that require us to retain it
  • Withdraw consent for marketing communications at any time
  • Object to certain uses of your information, such as profiling for marketing purposes

To exercise any of these rights, please contact us using the details in Section 11. We may need to verify your identity before processing your request.

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors except where it is provided by a parent or legal guardian as part of a family booking. If we become aware that we have inadvertently collected information from a minor without appropriate consent, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. The updated version will be posted on this page with a revised "Last Reviewed" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Grievance & Contact

In accordance with applicable data protection and information technology regulations, we have designated a Grievance team to address any concerns or complaints regarding the handling of your personal information.

Email: connect@aluxbound.com